Article 1 — Identification of the service provider
The Musée du Tram Vicinal – Association pour la Sauvegarde du Vicinal ASBL, abbreviated to A.S.Vi., with its registered office at Rue du Fosteau, 2 bte A, 6530 Thuin, and registered with the Crossroads Bank for Enterprises (B.C.E.) under number 0412.716.390, hereinafter referred to as “the Museum”.
Article 2 — Scope
These Terms and Conditions of Sale (hereinafter “the Terms”) govern the contractual relationship between the Museum and any natural or legal person (hereinafter “the Customer”) purchasing tickets, products or services offered by the Museum.
Every order implies full and unconditional acceptance of these Terms.
Article 3 — Prices
Prices are stated in euros (€), inclusive of all taxes.
The Museum reserves the right to change its prices at any time. However, the prices applied are those in force at the time of the order.
Reduced rates may be offered upon presentation of valid supporting documentation.
Article 4 — Tickets
Tickets are:
- Non-refundable, unless otherwise stated,
- Valid only for the date and time indicated,
The Customer must present their ticket whenever requested by Museum staff.
The Museum reserves the right to refuse admission if a ticket is invalid, forged or has already been used.
Article 5 — Quotations and orders
Requests for quotations for special services must be made:
- By email to musee@tramvicinal.be
- Via the form available on the official website at https://museedutramvicinal.be/contact/
The Museum will prepare the quotation as soon as possible. Unless otherwise stipulated, it remains valid for fifteen (15) calendar days from its date of issue.
The Customer’s express acceptance of the quotation, notably by signature or any other unequivocal means, constitutes a binding and definitive contract.
The Customer guarantees the accuracy, truthfulness and completeness of the information provided when requesting a quotation and remains solely responsible for the consequences of any errors or omissions.
The Museum reserves the right to make confirmation of the order conditional on prior payment of a deposit, the amount of which will be specified in the quotation.
Article 6 — Payment deadlines and methods
Invoices are payable by bank transfer to the account indicated on the invoice or online, within thirty (30) days of their date of issue, unless otherwise stated.
Payment of an invoice without reservation constitutes definitive acceptance of that invoice and of these Terms, even if the contract or services are subsequently disputed.
Article 7 — Late payment and penalties
Any invoice remaining unpaid on its due date automatically incurs, without prior formal notice:
- Reminder fees of €12.50 per reminder, charged every seven (7) calendar days,
- Late payment interest at an annual rate of 12%,
- Fixed compensation of 10% of the outstanding amount, with a minimum of €100, where the invoice is not subject to a well-founded dispute.
These amounts are due independently of any judicial or extrajudicial costs, in accordance with Belgian legislation on combating late payment in commercial transactions.
Article 8 — Disputing invoices
Any dispute concerning an invoice must be submitted in writing, by registered post or an equivalent electronic means allowing proof to be established, within eight (8) calendar days of receipt of the invoice.
If the invoice is not disputed within this period, it is deemed definitively accepted.
In the event of a dispute between the parties, undisputed invoices remain payable in full.
No set-off may be made between invoices due and any claims by the customer.
Article 9 — Assignment of receivables
The customer expressly acknowledges that the Museum may assign or transfer receivables arising from performance of these Terms to a third party, who will be subrogated to all the Service Provider’s rights for recovery and collection.
Article 10 — Cancellation and changes
§1 By the Customer
Unless otherwise provided:
- Tickets cannot be exchanged or refunded,
- Any special request may be considered on a case-by-case basis.
§2 By the Museum
In the event of cancellation (exceptional closure, force majeure, etc.), the Museum will offer:
- A rescheduled visit, or,
- A refund where applicable.
Article 11 — Applicable law and jurisdiction
These Terms are governed by Belgian law.
In the event of a dispute, the Customer is invited to contact the Museum first to seek an amicable solution.
If no amicable agreement is reached, any dispute concerning the validity, interpretation or performance of these Terms will be submitted to the competent courts of the judicial district in which the Museum’s registered office is situated, unless mandatory legal provisions provide otherwise.
Article 12 — Acceptance
These Terms and Conditions of Sale are attached to every quotation and invoice and are deemed known and accepted without reservation by the customer.